It is easier for applications to process natural speech input intelligently with the help of AI and NLP. The application can understand the caller's intention as a result. It makes sense that this would open the door to customers asking open-ended questions to self-service IVR applications, allowing you to offer an efficient, customer-friendly conversational service.

The Home Depot stores in the US have millions of calls per year which are handled by its smart AI-powered IVR.
This session will be a high-level introduction to the IVR system and the latest conversational AI trends.

Organized by Databuzz and DPhi

This session is a collaborative event by DPhi and Databuzz. Databuzz is a Volunteer driven community of AI and Tech enthusiasts working on a mission to help Aspiring Data Scientists/Data Analysts/Business Analysts/Technology Analysts pivot in this field. It's co-founded by Jatindeep Singh and Supreet Kaur, one of DPhi's past guest speakers and a VP at Morgan Stanley.

Conversational AI Trends and Introduction to the IVR system

27th Aug

02:30 PM - 03:30 PM (CUT)

Saurabh Vaichal

About this session

Session stream

This session has ended, you must fill the form above to watch the replay